Property Studio (“we”, “us”, “our”) is committed to protecting your privacy and managing your personal information responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect a range of personal and sensitive information, including but not limited to:

• Full name, date of birth, address, phone number, email address

• Property preferences and financial objectives

• Government-issued identification documents (e.g. passport, driver’s licence, Medicare card)

• Financial or legal documents provided for Expressions of Interest (EOI), property applications or compliance purposes

• Employment, income, and credit-related information (where applicable)

• Professional information (for brokers, referrers, or advisors)

• Communication and enquiry history with us

• Website usage data (via cookies or analytics tools)

2. How We Collect Your Information

We collect personal information directly from you when you:

• Submit an enquiry or complete an EOI form

• Provide identification documents for verification

• Engage in a phone call, meeting, or email conversation with our team

• Use our website, digital tools, or social media platforms

• Are referred to us by a partner, broker, or advisor

• Attend events, webinars, or marketing campaigns we conduct

We may also collect information from publicly available sources and third-party platforms (e.g. referrer networks, builders, or government databases) when relevant and lawful to do so.

3. Why We Collect Your Information

We collect, hold, and use your information to:

• Match you with suitable property opportunities based on your goals and profile

• Verify your identity and ensure compliance with legal obligations (e.g. Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements)

• Facilitate and process Expressions of Interest (EOIs)

• Communicate with you about property options, referrals, and updates

• Maintain business relationships with clients, partners, and referrers

• Conduct internal record-keeping, analytics, and service improvement

• Comply with our legal, regulatory, and risk management obligations

We do not use your personal information for purposes unrelated to your engagement with us unless required by law or with your explicit consent.

4. Disclosure of Your Information

We may share your information with:

• Developers, builders, legal teams, or financial professionals directly involved in a transaction or application you are party to

• Government agencies or regulators (e.g. AUSTRAC) where legally required

• Our trusted referral partners (brokers, advisors, or other professionals), but only with your permission

• Service providers assisting us in our operations, such as IT, CRM, cloud hosting, or document storage platforms

We will never sell, rent, or trade your personal information to unrelated third parties for marketing purposes.

5. Storage & Security of Information

We take the security of your personal data seriously. Your information is stored using secure cloud-based systems with industry-standard encryption and access control. Sensitive documents (e.g. IDs, contracts, EOIs) are restricted to authorised personnel only.

We have physical, electronic, and administrative safeguards in place to protect your data from misuse, loss, unauthorised access, alteration, or disclosure.

6. Accessing and Updating Your Information

You may request to:

• Access the personal information we hold about you

• Correct any inaccurate or outdated information

• Withdraw consent for us to use or disclose your information (unless legally required)

To make a request, contact us using the details below. We will respond within a reasonable timeframe, typically within 30 days.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to track usage, improve user experience, and optimise performance. This data is anonymised and does not personally identify you.

You may disable cookies in your browser settings, although this may affect website functionality.

8. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business operations. The latest version will always be available on our website, and we recommend reviewing it periodically.